On Being a Work In Progress
SpiderOak doesn't quite follow the "What Works" philosophy; we instead focus on "What Works NOW". The upside is that as our company grows and changes, we alter our processes to best suit our current needs. The downside is that this puts us in a state of constant evolution.
Streamlining Tests for High Quality and High Impact QA
Just as an over-the-road professional driver can experience Highway Hypnosis from consistently engaging in the same activities, QA Analysts performing the same series of tests in tight succession can slip into a state in which everything starts to look like a bug, or nothing looks like a bug.
On writing specifications
Making sure everybody knows everything they need to accomplish their job is tricky. Was Jane in the conversation with John about the design of the new feature? Was the conversation out loud? Does everybody remember the same outcome? One of the ways we handle this is by writing specifications.